Our primary goal is to ensure satisfaction for our customers. To assure an amazing experience for you we have formed these fairly liberal policies that are an extension of customer service retailers. These policies are listed below

Exchanges:

• An Exchange will only be granted if:

• Product/s must be unused/unworn and in the same condition as you received it in Original Packaging with all the tags attached. 
• All eligible purchases can be exchanged within the time frame of 7 days subject to the conditions that the product is defective/faulty at the time of delivery or the product does not match the original specification.
• You will be required to share Photographic Evidence of the defective item to prove the claim
• Any Item/s sent after the 7 Days Timeframe, will be shipped back to the Customer with the Customer being responsible for the Return Shipping Cost.
• The exchange would be limited to the item/s received and they cannot be exchanged for another item in our catalog.
• The exchange process can take up to 15 days. In cases of unforeseen circumstances, the timeline can be extended.
• To maintain fairness, the problems issued will be resolved on a case-by-case basis.
• Minute differences in color may be discerned due to different lighting conditions during photography and/or minute differences in color contrast on different screens. Thus, exchanges on this basis will not be entertained.
  
• Brenzo reserves the right to limit or refuse any exchanges for reasons including unavailability of said item or Abusive behavior of the Customer.

• If a defective product is delivered or if the product received does not match the order placed, Brenzo will bear the return shipping costs. However, if the customer has ordered the wrong size, all return shipping costs, as well as any additional delivery charges, will be the responsibility of the customer.

Order Cancellation: 

• Brenzo reserves the right of declining the Item/s ordered with reason including Unavailability of article/s ordered, pricing error, false contact & shipping details or delivery area is out of coverage.

Refund:

There is no refund policy currently being up-held. The transactional process is transparent which includes the composition of the fabric, accessible policies, and a system to exchange within ample time in case of defective/faulty product or sizing issues to safeguard the customer's utmost satisfaction.